1.1 Salike Limited (the “Company”) is committed to delivering products and services of the highest quality, ensuring consistency, reliability and performance across all operations.
1.2 The Company specialises in sustainable coir and jute-based solutions and recognises that quality is fundamental to engineering performance, environmental responsibility and customer trust.
1.3 This Policy establishes the framework through which quality is defined, controlled, monitored and continuously improved.
1.4 The Company adopts a zero-compromise approach to quality and shall take all reasonable steps to ensure products meet specified performance, safety and regulatory requirements.
2.1 This Policy applies to all operations including sourcing, manufacturing, processing, packaging, distribution and customer delivery.
2.2 It applies to all employees, contractors, suppliers and associated persons.
2.3 It applies across all jurisdictions in which the Company operates.
3.1 Quality shall be embedded at every stage of the product lifecycle.
3.2 Decisions shall be based on engineering performance, material integrity and long-term reliability.
3.3 The Company shall prioritise consistency in product specification and delivery.
3.4 Customer requirements shall be clearly defined, understood and met.
4.1 The Company shall ensure that all coir and jute-based products are manufactured to defined specifications and performance standards.
4.2 Raw materials shall be sourced and processed to maintain structural integrity, durability and environmental performance.
4.3 Product specifications (including weights, dimensions and performance characteristics) shall be verified and controlled.
4.4 Variations inherent in natural materials shall be managed through quality controls and transparent specification ranges.
5.1 The Company shall implement quality control procedures at each stage of production and supply.
5.2 Inspection and verification processes shall be documented and auditable.
5.3 Non-conforming products shall be identified, controlled and prevented from unintended use.
5.4 Corrective and preventive actions shall be implemented where quality issues arise.
6.1 Suppliers shall be selected based on their ability to meet quality and compliance standards.
6.2 The Company shall conduct due diligence and ongoing monitoring of supplier performance.
6.3 Contracts shall include quality requirements and performance expectations.
6.4 The Company reserves the right to audit suppliers and terminate relationships where standards are not met.
7.1 The Company shall continuously review and improve its quality management processes.
7.2 Feedback from customers, stakeholders and internal reviews shall be used to drive improvements.
7.3 Quality objectives and performance indicators shall be established and reviewed regularly.
8.1 Employees shall be trained to understand their role in maintaining quality standards.
8.2 Competence requirements shall be defined for key roles.
8.3 Training records shall be maintained.
9.1 The Company shall comply with all applicable product, safety and regulatory requirements.
9.2 Product information, specifications and guidance are provided in good faith based on available data and experience.
9.3 Due to the natural variability of materials and site-specific conditions, the Company does not guarantee performance outcomes beyond stated specifications.
9.4 Responsibility for correct installation, application and use of products rests with the end user or contractor.
9.5 The Company’s liability shall be limited in accordance with its standard terms and conditions.
10.1 The Company shall monitor quality performance through audits and reviews.
10.2 Quality systems shall be reviewed periodically to ensure effectiveness.
10.3 Improvements shall be implemented where required.
11.1 The Board retains ultimate responsibility for quality.
11.2 Senior management shall ensure implementation of this Policy.
11.3 All personnel are responsible for maintaining quality standards within their roles.
12.1 This Policy shall be governed by the laws of England and Wales.